Privacy Policy

Welcome to Arlequin Casino. This Privacy Policy outlines how Arlequin Casino ("we", "us", or "our") collects, uses, processes, stores, and protects your personal data when you use our website, services, and associated platforms (collectively, the "Services"). We are committed to safeguarding your privacy and transparency in our data practices. By accessing or using our Services, you agree to the terms of this Privacy Policy. Please read it carefully to understand our views and practices regarding your personal data and how we will treat it.

Arlequin Casino operates under strict regulatory requirements and adheres to applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. Our goal is to provide a secure and enjoyable gaming environment, respecting your privacy rights.

We collect various types of information to provide and improve our Services. This includes:

• Personal Identifiable Information (PII): This includes data you provide directly when you register an account, verify your identity, make deposits or withdrawals, or communicate with our customer support. Examples include your full name, date of birth, gender, home address, email address, phone number, and copies of identification documents (e.g., passport, driver's license).
• Financial Information: Details related to your payment methods, such as bank account numbers, credit/debit card numbers (though we do not store full card details, only tokens from payment processors), and transaction history.
• Technical and Usage Data: Information about your device and how you interact with our Services. This includes IP addresses, browser type and version, operating system, device identifiers, time zone setting, pages visited, duration of visits, and clickstream data.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and telephone calls.
• Gaming Activity Data: Information about your betting patterns, game play, deposits, withdrawals, and bonus usage within Arlequin Casino.
• Publicly Available Information: In some cases, we may collect information about you from public sources, such as social media platforms, for identity verification or fraud prevention purposes.

We use the information we collect for various purposes, primarily to operate, maintain, and improve our Services, and to comply with our legal obligations:

• Account Management: To create and manage your Arlequin Casino account, verify your identity, and process your registration.
• Service Provision: To enable you to participate in games, process your bets, deposits, and withdrawals, and provide customer support.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent, illicit, or illegal activities, including money laundering, and to protect the integrity of our Services.
• Compliance: To comply with our legal and regulatory obligations, such as age verification, responsible gaming measures, and reporting requirements to our licensing authority.
• Communication: To send you important updates, service notifications, and respond to your inquiries.
• Personalization: To tailor our Services, content, and offers to your preferences and gaming history, where you have consented.
• Marketing: To send you promotional materials, special offers, and information about new games or features, where you have opted in to receive such communications.
• Analytics and Improvement: To analyze how our Services are used, identify trends, and make improvements to our website, games, and user experience.

Our processing of your personal data is based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Arlequin Casino is subject, such as anti-money laundering regulations, responsible gaming requirements, and tax laws.
• Legitimate Interests: Processing is necessary for the purposes of our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override these interests. This includes preventing fraud, ensuring network and information security, improving our services, and direct marketing where permitted by law.
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for marketing communications or specific types of data collection not covered by other legal bases. You have the right to withdraw your consent at any time.

We may share your personal data with third parties under specific circumstances and always with appropriate safeguards:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT and hosting providers, and customer support platforms. These providers are contractually bound to protect your data and only use it for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Authorities: We may disclose your personal data to governmental, regulatory, or law enforcement bodies if required by law, court order, or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.
• Affiliates and Business Partners: We may share data with our affiliated companies or business partners for operational purposes, provided they adhere to equivalent data protection standards.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your information with specialized agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will ensure appropriate safeguards are in place.

We will never sell your personal data to third parties for their marketing purposes without your explicit consent.

Arlequin Casino implements robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption: We use SSL (Secure Socket Layer) encryption technology to protect data transmitted between your browser and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it to perform their job functions.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimization: We only collect and retain personal data that is necessary for the purposes for which it is processed.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security protocols.

Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly where it is processed based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may require you to verify your identity before fulfilling your request.

Arlequin Casino uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and for marketing purposes. Cookies are small text files placed on your device when you visit our website.

• Essential Cookies: Necessary for the website to function correctly, enabling basic features like account login and secure transactions.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information anonymously, which allows us to improve our services.
• Functionality Cookies: Used to remember your preferences (e.g., language, region) and provide enhanced, more personalized features.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements to you and track the effectiveness of our advertising campaigns.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. For more detailed information, please refer to our separate Cookie Policy.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for different types of data varies depending on:

• The purpose for which the data was collected.
• Legal and regulatory obligations (e.g., anti-money laundering laws require us to retain certain transaction data for a specified period).
• Our legitimate business interests (e.g., fraud prevention, dispute resolution).
• Any ongoing contractual relationship with you.

Once the retention period expires, your personal data will be securely deleted or anonymized.

As Arlequin Casino operates globally, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries that may not offer the same level of data protection as your home jurisdiction. When we transfer your data internationally, we implement appropriate safeguards to ensure your data remains protected. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by relevant authorities.
• Using standard contractual clauses approved by relevant data protection authorities.
• Implementing binding corporate rules.

By using our Services, you understand and agree to the potential transfer of your personal data to other jurisdictions.

Our Services are strictly not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete that information from our records. If you believe we might have any information from or about a child, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Significant changes will be communicated to you directly, for example, via email or a prominent notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our Data Protection Officer:

• Via Email: [email protected]
• Via Live Chat: Available on our website
• By Post: [Insert generic address, e.g., Data Protection Officer, Arlequin Casino, [Our Registered Office Address]] (Please note: Do not invent a specific address. Use a placeholder like "Our Registered Office Address" if a physical address is required for formality.)

We are committed to resolving any inquiries or complaints promptly and fairly.